Relationship Manager

Boston, MA
Full Time
105
Mid Level

Relationship Manager 

Drawbridge  |  New York, NY (Hybrid)  |  Full-Time 

About Drawbridge 

Drawbridge is the leading cybersecurity platform built specifically for alternative investment firms. We give hedge funds, private equity firms, and family offices enterprise-grade security without the enterprise complexity — protecting capital, satisfying LP due diligence, and keeping regulatory examiners at bay. Our clients don't have a CISO. They have Drawbridge. 

We're growing, and the relationships we build with clients are at the center of how we retain and grow revenue. We're looking for a Relationship Manager who understands that deeply. 

The Role 

At Drawbridge, the relationship is as important as the product. Our clients — COOs, CFOs, CCOs, and Managing Partners at some of the most sophisticated investment firms in the world — don't have time for vendor check-ins. They have time for trusted advisors who show up with a point of view, help them make sense of a complex regulatory and threat environment, and make them look smart in front of their stakeholders. 

That's the job. As a Relationship Manager, you'll own a book of alternative investment firm clients across hedge funds, private equity firms, and family offices. You'll engage proactively, lead with outcomes, and become the trusted advisor those clients turn to when cybersecurity intersects with capital raising, regulatory scrutiny, or operational risk. 

Your success is measured by Net Revenue Retention. The way you drive it is by ensuring every client in your book can clearly articulate the value they're getting from Drawbridge — and confidently justify that investment to their partners, boards, and LPs. 

What You'll Do 

Build and own executive relationships 

  • Develop and maintain trusted relationships across multiple stakeholders at each client — operational contacts who use the program day-to-day and executive sponsors who make renewal decisions 

  • Earn the right to be in the room when it matters: regulatory exams, LP due diligence cycles, board-level risk conversations 

  • Show up in person when the moment calls for it — client visits are a core part of this role, not an exception 

Lead with outcomes, not activity 

  • Frame every client interaction around business impact: capital protected, regulatory exposure addressed, operational continuity improved 

  • Help clients translate security program progress into language their LPs, boards, and regulators can understand 

  • Ensure clients can articulate the value and outcomes they're receiving from Drawbridge — and have the narrative to justify that investment internally 

  • Maintain a clear, current view of what has been delivered for every account — and what's coming next 

Proactively manage the health of your book 

  • Surface risk early. Clients who feel heard and see value don't churn — clients who go quiet do. Monitor engagement signals and act on them before they become problems 

  • Prioritize your outreach around account health, not just renewal dates 

  • Partner with internal Client Success and technical colleagues who support delivery — you lead the relationship, they support the depth 

  • Leverage internal AI tools to stay ahead of your book: surface engagement gaps, synthesize client context, and move faster without sacrificing quality 

Grow the book 

  • Identify and advance expansion opportunities across the Drawbridge platform as clients' needs evolve 

  • Collaborate with the sales team on referrals and portfolio company introductions — particularly within PE firm relationships 

  • Own the commercial side of renewals: timeline management, stakeholder alignment, and negotiation 

Contribute to the team 

  • Submit accurate renewal forecasts on a weekly basis with clear notes on risk — forecasting is how the team gets ahead of churn, not reacts to it 

  • Bring market intelligence back from client conversations: LP due diligence trends, regulatory exam themes, competitive positioning signals 

  • Help build the playbook — this is a team that is scaling, and your experience shapes how the function evolves 

What We're Looking For 

Experience 

  • 3–6 years in a client-facing role — relationship management, account management, or customer success — ideally at a SaaS, fintech, or financial services firm 

  • Demonstrated ownership of a book of business with NRR or retention accountability 

  • Background in alternative investment management (hedge fund, PE, or family office operations) or cybersecurity/enterprise SaaS — we'll train the other side 

Skills 

  • An exceptionally strong communicator — you can run a meeting with a Managing Partner, write a follow-up that gets forwarded to the CFO, and make a complex risk landscape feel manageable 

  • Comfortable presenting data-driven findings and translating them into business terms for non-technical audiences 

  • Commercially sharp — you understand the difference between a happy client and a retained client, and you manage toward both 

  • Comfortable leveraging AI tools as part of your daily workflow — using them to work more efficiently, prepare more thoroughly, and stay ahead of a large book without sacrificing the quality of the relationship 

Disposition 

  • You're proactive by default. You don't wait for a client to raise a concern — you surface it first 

  • You're genuinely curious about your clients' businesses: how they raise capital, how they manage regulatory exposure, what keeps their COO up at night 

  • You build trust by showing up consistently and delivering on what you say you will 

Nice to Have 

  • Familiarity with SEC examination preparedness, Reg S-P, or LP due diligence processes 

  • Experience working alongside technical delivery teams (solutions engineers, vCISOs, or similar) 

  • Background in alternative investment operations — fund administration, compliance, technology 

  • Prior experience at a cybersecurity, GRC, or compliance SaaS company 

  • Hands-on experience using AI tools (Copilot, Claude, or similar) to manage client communications, synthesize account context, or accelerate workflow at scale 

What Success Looks Like 

90 days: You know your book. You've connected with every client, you have a clear view of each account's health, and you've identified where attention is most needed. 

6 months: Clients are hearing from you proactively. At-risk accounts have a plan. You're advancing expansion conversations without being prompted. 

12 months: Clients think of you as their advisor — not their vendor's rep. Your NRR reflects that. You're contributing to how the RM team operates, not just executing within it. 

Why Drawbridge 

  • Work with a client base that is genuinely underserved and where the stakes are real — alternative investment firms are high-value targets, and most don't have the infrastructure to respond without a partner like Drawbridge 

  • Join a team that is building the RM playbook, not inheriting one — your contributions shape how this function grows 

  • Competitive base + performance compensation tied to NRR 

  • Hybrid in New York or Boston with regular client travel 

Drawbridge is an equal opportunity employer committed to building a diverse and inclusive team. 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*